Return & Refund

At Aareka, every product is carefully designed, manufactured, and packed to ensure the best possible customer experience. As we offer both customized and non-customized 3D printed products, our return, refund, replacement, and exchange policies vary depending on the nature of the product ordered.

By placing an order on our website, you agree to the policy terms mentioned below.

1. Customized & Personalized Products

Customized or personalized products are specially created based on customer-selected names, text, designs, dimensions, colors, or other custom requirements. Due to the unique nature of these products, they are manufactured specifically for individual orders and therefore cannot be resold or reused.

For this reason:

  • Customized products are not eligible for return, refund, or exchange once the order is confirmed and processing has started
  • Customers are requested to carefully review all customization details before placing the order
  • Minor variations in finish, texture, layer lines, or color appearance may naturally occur as part of the 3D printing process and should not be considered defects

We encourage customers to verify spellings, dimensions, colors, and personalization details carefully before checkout.

2. Damaged Customized Products

Customer satisfaction is important to us. If a customized product is received in a physically damaged condition due to transit handling, customers may contact us for assistance.

To be eligible for replacement support:

  • The issue must be reported within 48 hours of product delivery
  • Clear images or videos of the damaged product and packaging must be shared
  • The product should remain unused and in its original condition as received

After verification, our team will review the issue and provide an appropriate replacement solution wherever applicable.

3. Non-Customized Products

Non-customized or ready-to-ship products may be eligible for exchange support under applicable conditions.

Exchange Eligibility

Products may qualify for exchange if:

  • The wrong product was delivered
  • The item arrives damaged during transit
  • The product received has a manufacturing defect

To request an exchange:

  • Customers must contact us within 48 hours of delivery
  • Supporting images or videos may be required for verification
  • The product should remain unused and in original packaging where possible

Once the request is reviewed and approved, exchange instructions will be provided by our support team.

4. Refund Policy

As most products are manufactured, processed, or prepared specifically upon order confirmation, refund requests are generally not applicable after successful order placement.

Refunds, if approved under exceptional circumstances, shall be processed only after proper verification and internal review.

Approved refunds may take several business days to reflect depending on the original payment method and banking processes.

5. Order Cancellation

Customized Orders

Customized or made-to-order products may enter production shortly after order confirmation. Therefore:

  • Customized orders cannot be cancelled once processing or production has started

Non-Customized Orders

Cancellation requests for ready-to-ship products may be considered only before dispatch.

Once an order has been shipped, cancellation requests may no longer be applicable.

6. Non-Eligible Return Conditions

Products may not qualify for return, exchange, or replacement in situations including but not limited to:

  • Change of mind after order confirmation
  • Incorrect customization information submitted by the customer
  • Minor visual differences due to screen display variations
  • Natural characteristics of 3D printed products such as layer texture or slight finish variations
  • Damage caused after delivery due to mishandling or improper use

We recommend customers review product descriptions, dimensions, and customization details carefully before placing orders.

7. Quality & Manufacturing Process

All products at Aareka undergo reasonable quality inspection before dispatch. However, due to the nature of 3D printing and custom manufacturing, slight variations in appearance, texture, or finish may occur and are considered part of the product creation process.

These characteristics do not affect the usability or functionality of the product.

8. Replacement Processing Time

Approved replacement requests are processed within a reasonable timeframe after verification.

Replacement dispatch timelines may vary depending on:

  • Product type
  • Customization requirements
  • Production schedule
  • Delivery location

Customers will be updated throughout the process wherever applicable.

9. Contact Us

If you have any questions regarding returns, exchanges, damaged products, replacement requests, or order-related concerns, please visit our Contact Us page and our team will be happy to assist you.