FAQ's

1. What kind of products does Aareka offer?

Aareka offers a wide range of customized and non-customized 3D printed products including personalized name products, desk accessories, decorative items, organizers, gifting products, utility items, and creative custom-made designs.

Our products are designed using modern 3D printing technology to deliver unique and high-quality creations.

2. Do you offer product customization?

Yes, we offer customization options on selected products. Depending on the product, customers may customize:

  • Names or text
  • Colors
  • Sizes
  • Design elements
  • Other personalization details

Customization availability may vary from product to product.

3. Can I request extra customization after placing an order?

Yes, in many cases additional customization requests may still be possible if production has not started.

Customers are requested to contact us within 24 hours of placing the order with:

  • Order ID
  • Required customization details
  • Reference images or instructions if applicable

You can contact us through WhatsApp or email available on our Contact Us page.

Please note that modification requests may depend on production status and feasibility.

4. Can I choose custom colors for products?

Yes, selected products may support color customization depending on material availability and printing compatibility.

If color customization is available for a product:

  • Customers may select available options directly on the product page
  • Additional color preferences can be discussed with our support team after placing the order

Please note that actual product colors may vary slightly due to screen settings, lighting, and material characteristics.

5. How long does it take to process customized orders?

Customized products are specially manufactured according to customer requirements.

Most customized orders are usually processed and dispatched within 3 business days after successful order confirmation.

Complex designs or bulk orders may occasionally require additional processing time.

6. How quickly are non-customized products shipped?

Non-customized or ready-to-ship products are generally dispatched within 48 hours of placing the order.

Orders placed during weekends, holidays, or high-demand periods may experience slight processing delays.

7. Which courier partners do you use?

Aareka primarily ships orders through trusted logistics providers including:

  • Delhivery
  • Shiprocket
  • Other reliable courier partners depending on serviceability and location

Courier selection may vary to ensure faster and safer deliveries.

8. How can I track my order?

Once your order is dispatched, tracking details will be shared through your registered email address, phone number, or available communication channels.

Customers can use the tracking information to monitor shipment progress and estimated delivery updates.

9. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability may vary depending on:

  • Product type
  • Delivery location
  • Order value
  • Courier service availability

COD availability, if applicable, will be displayed during checkout.

10. What if my product arrives damaged?

If your order arrives damaged during transit, please contact us within 48 hours of delivery with:

  • Clear images/videos of the product
  • Packaging images
  • Order details

After verification, our team will assist you with the appropriate replacement support process wherever applicable.

11. Can I return customized products?

Customized or personalized products are specially created for individual orders and therefore are generally not eligible for return, refund, or exchange once production begins.

Customers are requested to review customization details carefully before placing the order.

12. Do non-customized products support exchange?

Yes, exchange support may be available for eligible non-customized products in cases such as:

  • Damaged products
  • Wrong item delivered
  • Manufacturing defects

Customers must report such issues within 48 hours of delivery.

13. Why do some products show small layer lines or texture variations?

3D printing is a layer-based manufacturing process. Minor layer lines, texture differences, or slight finish variations are natural characteristics of the printing process and are part of the product creation method.

These do not affect the usability or functionality of the product.

14. Can I place bulk or corporate orders?

Yes, Aareka accepts bulk, event-based, gifting, and corporate orders for selected products.

For bulk inquiries, customization discussions, or special requirements, customers can contact us through the Contact Us page.

15. Can I cancel my order?

Customized Orders

Customized orders may enter production shortly after confirmation and therefore cancellation may not be possible once processing begins.

Non-Customized Orders

Cancellation requests for ready-to-ship products may be considered before dispatch.

16. Do you create fully custom designs from customer ideas?

In many cases, yes. Depending on feasibility and design complexity, we may assist with custom 3D printed concepts, personalized creations, or unique product ideas.

Customers can share their requirements, sketches, or reference images through the contact details available on our Contact Us page.

17. Are all products exactly identical?

As many products are individually manufactured using 3D printing technology, slight variations in finish, texture, or appearance may naturally occur between products.

This makes each creation unique while maintaining overall design quality and functionality.

18. How can I contact Aareka for support?

For order support, customization assistance, shipping help, bulk inquiries, or general questions, please visit our Contact Us page and our team will be happy to assist you.